Shipping Information

For Economy, Standard, and Expedited shipping, UPS or the U.S. Postal Service are our carriers of choice. Additional shipping policy for Canada and U.S. military APO/FPO is below.

All UPS Economy and Ground shipments are shipped using Carbon Neutral Shipping. Carbon Neutral Shipping is a partnership with UPS to reduce the impact of shipping our products. You can read more about UPS Carbon Neutral Shipping here.

For Standard, UPS 2nd Day, and UPS Next Day shipping, orders placed after 3 pm will process and ship the following business day.

Order Cancelation: Orders can be canceled within 30 minutes after ordering. After this time, orders are sent to the warehouse for fulfillment, and may not be able to be canceled. Call 877-341-5464 or email customerservice@greenpaperproducts.com to cancel your order.

Orders that are returned to us as non-deliverable due to incorrect addresses or closed businesses will be subject to a return shipping fee and 20% restocking fee.

UPS delivers on weekdays only - Saturday delivery is not available.

Local Pick-Up Orders: Local pick-up is only available at our Highland Hts, OH warehouse, and is only offered to customers in NE Ohio. The customer is responsible for making pick-up arrangements and for contacting us for an appointment. Any order held for 5 business days and not picked up will be returned to stock. All orders returned not picked up and returned to stock will be charged a 20% restocking fee.

To expedite delivery orders may ship from different warehouses depending on product availability: Reno, NV, Tracy, CA, Harrisburg, PA & Highland Heights, Ohio within 1 - 2 business days of your order.

UPS is the carrier of choice for orders weighing less than 200 lbs, and we ship UPS Ground unless you purchase expedited shipping (Next Day, 2nd Day, etc.). Orders over 200 lbs may ship UPS or LTL Freight Carrier. Large shipments, generally 20 or more cases, typically take 7-9 days for delivery.

Shipping charges to Canada include applicable Canadian tariffs, taxes or duties. Candian customers are responsible for ensuring that products can be imported and used in your province.

Orders for the U.S. military with APO/FPO addresses are shipped parcel post via the U.S. Postal Service. Shipping charges are in addition to the items ordered and are calculated based upon our volume discounts and include NO additional handling charges.